FAQ
All orders placed before 3PM Monday–Friday are dispatched the same working day. Orders placed before 12PM on Saturday will be dispatched the same working day.
All orders within the UK are aimed for a next day delivery. Please refer to our Shipping & Returns section for more information regarding delivery times Internationally.
To ensure fast and reliable delivery, Quality Beauty Store works with trusted courier partners such as Royal Mail, DPD, DHL, Aramex, Evri and other international carriers depending on your location. The most suitable courier will be selected automatically at checkout to ensure your order arrives as quickly and safely as possible.
Yes, we ship worldwide to most countries. Please refer to Shipping section (link) for delivery times.
Yes, tracking details are automatically sent via email once your order is dispatched
Contact our friendly support team and we will investigate with the courier.
Returns are accepted within 14 days of delivery.
Yes, at Quality Beauty Store we offer direct exchanges.
Customers are responsible unless the item is faulty, damaged or a mistake has been made by our dispatch team.
Refunds are processed within 3–5 working days after receiving the return. Please refer to the Refunds section for more detailed information.
Our range includes products suitable for both beauty professionals and personal use. Some advanced items are designed for trained practitioners, while many products can be safely used at home. If you are unsure which product is right for you, our team will be happy to help.
Yes, we only sell authentic products sourced directly from manufacturers or authorised distributors.
Our products are manufactured in certified facilities across Europe, South Korea and USA.
Most of the products available at Quality Beauty Store are cruelty-free and not tested on animals. Some products may also be vegan-friendly. As formulations vary by brand, we recommend checking the individual product description for full details.
Eyelash extensions usually last around 4–5 weeks, depending on your natural lash cycle and how well they are cared for. As your natural lashes shed, the extensions attached to them will fall out too. To keep your lashes looking full and beautiful, most clients choose to have infill appointments every 2–3 weeks.
The best lash adhesive depends on your experience level and working conditions such as humidity and temperature in your salon. Faster-drying glues are typically preferred by experienced lash artists, while slower-setting adhesives can be easier for beginners to work with. If you’re unsure which one is right for you, our team is always happy to help you choose.
To keep your lash adhesive performing at its best, store it in a cool, dry place away from direct sunlight and heat. Make sure the bottle is tightly closed after each use and ideally keep it in an airtight container to protect it from moisture in the air.
Most professional lash adhesives work best in a room with 45–60% humidity and a temperature of around 20–24°C. Keeping your workspace within this range helps the glue cure properly and ensures the best retention for your lash sets.
Many of the products we offer are commonly used alongside treatments such as microneedling to support skin hydration, brightness, and overall skin quality. However, treatment protocols can vary, so we always recommend that procedures are carried out by trained professionals who can select the most suitable product for each client.
Our range includes products suitable for both beauty professionals and personal skincare use. Some advanced mesotherapy solutions are designed with professional treatments in mind, while many others can be used as part of a regular skincare routine.
Certain mesotherapy products are typically used by trained aesthetic practitioners as part of professional treatments. If you are a professional looking to incorporate these products into your services, appropriate training is always recommended to ensure the best and safest results.
Yes, professionals can register for an account on our website.
Wholesale opportunities may be available for verified professionals.
We accept major credit/debit cards and selected payment providers such as Klarna & ClearPay. We also accept payment by wire transfer to our bank and PayPal.
